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Our Terms of Services and Privacy Policy - All must be agreed to and abided by for use of our services. Please be aware that Bitra Group of companies reserves the right to modify them at any time, and without notice as is deemed necessary by Bitra Group of companies.

Privacy Policy

 A TRUSTe Privacy Program Member

·         Privacy

·         Information We Collect

·         What are Cookies?

·         Log Files

·         How we use this information

·         Disclosure of Information

·         Special Offers and Updates

·         Legal Disclaimer

·         Maintenance and Security of Information

·         Access to Personally Identifiable Information

·         Your Responsibility

·         Changes to this Policy

 

A TRUSTe Privacy Program Member

Bitra Group of companies (dba Bitra Group) is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices.

I. Privacy  

Bitra Group of companies has created this privacy statement to declare its forthright commitment to the privacy of its customers and users of this website. This Privacy Policy governs the manner in which Bitra Group of companies uses, maintains and discloses information collected from its customers and users for its websites.

II. Information We Collect

Bitra Group of companies may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information.

The data we collect is information that identifies you personally, such as: name, e-mail address, mailing address, telephone numbers, website URLs, credit card information and other billing information. This information is used for billing and service purposes for the products for the services we provide you. With this information, you can expect to receive billing notices, renewal reminders and important service related correspondence. If you do not wish to provide us with this information or do not wish to receive communications from us, do not signup.

Bitra Group of companies may also collect information about how users access the website using a tracking ID unique to each user through the use of cookies. This information is for internal use only and does not personally identify you in any way.

Cookies may also be used by third party affiliate sites to verify any purchase you might make so that they make rightfully earn their duly earned commissions. The affiliate tracking cookies only tag your purchase from their referral site to ours and do not personally identify you in any way to the third party. At no point in time will any third party obtain any personally identifiable information. Information collected on our site is only collected by us and no one else.

III. What are Cookies?

A cookie is a piece of data stored on the user's computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time. Your browser’s help file contains information and instructions for removing persistent cookies. Session ID cookies may be used by Bitra Group to track user preferences while the user is visiting the website. They also help to minimize load times and save on server processing. Persistent cookies may be used by Bitra Group to store whether, for example, you want your password remembered or not, and other information. We do not link the information we store in cookies to any personally identifiable information you submit while on our site

Some of our business partners (e.g., HumanClick) use cookies on our site. We have no access to or control over these cookies.

This privacy statement covers the use of cookies by HumanClick (Domain: server.iad.liverperson.net, our Live Chat application) only and does not cover the use of cookies by any advertisers.

IV. Log Files

 Like most standard websites, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. None of the information stored in the log files is linked to personally identifiable information.

V. How we use this information

Bitra Group of companies may use the personally identifiable information collected by Bitra Group of companies to contact customers regarding products and services offered by Bitra Group and, to the extent the user has agreed to it, by its trusted affiliates, independent contractors and business partners. We may also use this information for research purposes regarding the effectiveness of our website services, marketing, advertising and sales efforts. Bitra Group will not in any way share this information with a third party either for free or by selling it, unless you specifically authorize such disclosures.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party. No information will be collected or provided to third parties without your prior knowledge.

VI. Disclosure of Information

Bitra Group of companies may also disclose aggregate, anonymous data based on information collected from users to investors and potential partners. In such cases, only statistical information will be disclosed and personally identifiable data will be kept strictly confidential. In case Bitra Group is sold, the information collected from users may be transferred to the new owners.

Bitra Group of companies may from time to time engage third parties, including its own subsidiaries and affiliated companies, to preserve, analyze or otherwise store or manipulate data received by Bitra Group from its customers. In all such cases, third party service providers will be required to treat all such data with the same degree of care as Bitra Group of companies and they will be prohibited from disclosing such data to any other person or party, except as otherwise provided for in this Privacy Policy.

We use various credit card processing companies to bill you for our services. These companies do not retain, share, store or use personally identifiable information for any other purposes. No other third party services are used to provide the services you purchase from us, thusly no personally identifiable information is provided beyond our service.

VII. Special Offers and Updates

Our customers and users will occasionally receive newsletters or e-mails with information on products, services, or special offers. Out of respect for the privacy of our users, Bitra Group of companies gives them the opportunity to opt-out from receiving these types of communications.

If do not wish to receive our newsletter, promotional communications or any other non-service related communication, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at info@bitragroup.com

VIII. Legal Disclaimer

Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law, if we have a good-faith belief that such action is necessary and required to comply with a current judicial proceeding, a court order, subpoena or other legal process served on Bitra Group of companies.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Bitra Group of companies website contains links to other sites. Please be aware that Bitra Group of companies are not responsible for the privacy practices of such other sites. We encourage you to read the privacy statements of each and every website that collects personally identifiable information. The Bitra Group of companies Privacy Policy as described herein applies solely to information collected by Bitra Group of companies.

IX. Maintenance and Security of Information

The information provided to Bitra Group of companies is saved and may be stored on one or more databases directly or indirectly maintained by Bitra Group. Bitra Group of companies employs industry-standard security measures and is CISP certified to protect the confidentiality of the information. Machines that store sensitive customer information are kept in compliance with CISP regulations. These machines are heavily secured and firewalled, protected on an internal network. Backups are kept physically protected in secure locations.

While we cannot guarantee that loss, misuse or alteration of data will not occur; we make every effort to prevent such occurrences. Any other particularly sensitive information, such as credit card numbers collected for commercial transactions, is encrypted prior to transmission by you to Bitra Group.

The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link:

http://en.wikipedia.org/wiki/Ssl

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

X. Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may [correct, update, delete or deactivate it] by making the changes within your user control panel. Alternatively, you may inform us of any changes by emailing us at info@bitra.com

XI. Your Responsibility

You are responsible for the security of your Customer ID and passwords. Make sure you keep them in a safe place and do not share them with others. Always remember to log out after your session ends to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer, such as at a library or internet café, but even when using your private computer in your home.

XII. Changes to this Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, your user control panel and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page or within your user control panel.

 
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